15% OFF WITH CODE PLAY15 - FREE DELIVERY ON ALL ORDERS OVER £15 - Delivery Terms Hide this message X

Returns Policy

1 Cancellation of Order

All items purchased from the fevercollection.com website can be returned for a refund within 28 working days from receipt of goods.

In order to return an item to us you will need to log into your fevercollection.com account, select My Returns from the left column and request a new return. This will bring up a list of your orders, please select the relevant order. Tick the item you wish return, add the quantity and select the reason, then add the condition and the required resolution. You will be notified via email once your request to return is approved. Please log on to your account and view My Returns and print the RMA packing slip. To process your return in the timeliest manner, you should include the returns form in the parcel you send back to us. Failure to do so could result in the delay of any refund.

If you do not have an account with us please contact Customer Services to request a return.

Unfortunately we cannot accept returns of panties, hosiery, eyelashes or hosiery sets that include panties where the packaging has been opened, so please make sure you're happy with the product before opening the packaging. If you attempt to return any of these items and they are found to be worn we are not obliged to issue a refund.

We ask that you care for our goods whilst they're in your possession, and all items returned to us should be in its original packaging. The product must always be suitable for resale, and all items will be inspected by our Returns Team when we receive it.

If any of the product or its packaging is missing, we aren't obliged to issue a refund.

You and the carrier you select are fully responsible for the condition of the returned goods until they are received at our warehouse. The cost of return postage is at your expense, and we recommend you use a tracked service and obtain proof of postage. We cannot refund the cost of outbound shipping and packing.

If an item is found to be faulty, it is possible to have your return postage refunded up to the value of £5.99 with a postage receipt, please contact Customer Services for more information.

Choosing a non-tracked postage service could result in a delay in processing any refunds.

We do our best to issue refunds within a week of receiving the item back to us, but if this isn't appropriate then we promise to make all refunds within 28 calendar days from receiving the goods back to our warehouse.

Please package items securely and include the Returns Form in package and post to the following address:

Fever Collection Returns
Peckett Plaza
Caldicott Drive
DN21 1FJ

If we receive any returned items outside of the conditions of this policy the items will not be refunded. We will provide you with a reason why and if you would like us to post these items back to you, we will ask for £5.99 to cover the cost of a tracked postal service. Our Returns Team will be in touch with you to arrange payment of postage if you choose this option.

We are unable to process any refunds until we receive the original item back to us, so we suggest if you need an item quickly that you place a second order for the correct item.

We are not obliged to issue refunds for any returned items which fall outside of the terms in this Returns Policy.

Your statutory rights are not affected.

2 Faulty Goods

A 28 day product guarantee is included with your purchase and in this time you may return faulty goods for a refund.

Your statutory rights are not affected.

If you find an item you've received to be faulty, then you should let us know as soon as possible. In order to process your refund please follow the standard returns procedure.

If an item is found to be faulty, it is possible to have your return postage refunded up to the value of £5.99 with a postage receipt, please contact Customer Services for more information.

We are unable to process a refund until the item is returned to us.


Get 15% OffWelcome Offer

Join our mailing list and keep up to date with the latest news,
what's going on behind the scenes, exclusive offers and more!